What kind of products do you offer?

At Sensulease, we offer a carefully curated selection of high-quality intimate products, including adult toys, sensual lingerie, oils and lubricants, and accessories for intimate well-being. All our products are selected for their quality, safety, and design.

Are the products safe and of quality?

Absolutely. We only work with recognized brands that meet the highest quality and safety standards. All our products are made with materials that are safe for the human body and have the corresponding certifications.

Do you offer products for beginners?

Yes, we have a wide range of products perfect for beginners, with user guides and recommendations to help you choose the right one for you.

Which countries do you ship to?

We currently ship to Spain and the United States . We're working to expand our service to more countries soon.

How long does it take for my order to arrive?

Spain: 2-4 business days
United States: 5-7 business days
Shipments are processed within 24-48 hours of order confirmation.

Is shipping discreet?

Yes, all our shipments are completely discreet. We use plain packaging with no reference to the contents or our brand on the outside of the package. Our customers' privacy is our priority.

What are the shipping costs?

Spain: Free shipping on orders over €50. Standard shipping: €4.95
United States: Free shipping on orders over $75. Standard shipping: $9.95

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely.

Is it safe to buy from your website?

Completely secure. We use 256-bit SSL encryption and comply with all PCI DSS security standards. Your personal and payment information is fully protected.

Will the store name appear on my bank statement?

'SENSUALEASE' will appear discreetly on your bank statement, with no additional details about the products purchased.

Can I return a product?

For hygiene and safety reasons, we do not accept returns on opened or used intimate products. However, if you receive a defective or damaged product, we will replace it immediately at no additional cost.

What do I do if my product arrives defective?

Contact us immediately through our contact form or email. We'll ask for photos of the product and proceed with the immediate exchange. Your satisfaction is our priority.

How long do I have to report a problem?

You have 7 days from receipt of your order to report any issues with your product. After this period, we will not be able to process exchanges.

How do you protect my privacy?

Your privacy is sacred to us. We do not share, sell, or lease your personal data to third parties. All information is handled with the utmost confidentiality and in compliance with the GDPR.

Can I create an anonymous account?

You can make purchases as a guest without creating an account. If you choose to create an account, you only need a valid email address, and you can use a fake name if you prefer.

How can I contact you?

You can contact us through:

• Contact form on our website
• Email: atencionalcliente@sensulease.com
• Live Chat (available Monday to Friday, 9:00-18:00 CET)

What are your hours for inquiries?

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (Spanish time). On weekends, we respond to emails within 24-48 hours.

Do you offer product advice?

Of course! Our team is trained to help you choose the most suitable product for your needs. All inquiries are handled with complete discretion and professionalism.

Are you a Spanish company?

Yes, Sensulease is a Spanish company based in Spain. We comply with all applicable European and Spanish legislation.

Do you offer a warranty on your products?

All our products come with a manufacturer's warranty. In the event of manufacturing defects, we directly arrange for replacement or repair as appropriate.

Do you have a physical store?

We are currently a 100% online store, which allows us to offer greater discretion, better prices, and more personalized service.