Shipping Information - Discreet and Secure
🚚 Discreet and Secure Shipping
At Sensulease we guarantee completely discreet shipments with maximum privacy.
🔍 Want to track your order?
Use our tracking tool to see the current status of your shipment in real time.
🌍 Shipping Zones
🇪🇸 Spain - National Shipping
- Time: 2-4 business days
- Carriers: Correos Express, SEUR
- Hours: 9:00 - 18:00
- Free shipping: Orders > €50
- Standard cost: €4.95
🇺🇸 United States - International
- Time: 5-7 business days
- Carriers: USPS, UPS
- Hours: 9:00 - 17:00
- Free Shipping: Orders > $75
- Standard cost: $9.95
🔒 Privacy and Discretion
Neutral Packaging
Packages in neutral boxes, without logos or references to the contents.
Discreet Label
Only 'Sensualease' appears as the sender, with no product details.
Private Notifications
Discreet and professional communications about your shipment.
Secure Delivery
Hand delivery or secure location according to your preferences.
⏱️ Processing Times
Confirmation
Immediate email upon completion of purchase
Prosecution
24-48 hours of discreet preparation
Shipment
Same day once prepared
Delivery
2-4 days Spain, 5-7 days USA
📋 Shipping Policies
🚫 Unavailable Products
If a product is unavailable, we will contact you immediately to offer alternatives or a partial refund.
🏠 Delivery Address
Please make sure the address is correct. We are not responsible for shipments to incorrect addresses provided by the customer.
📅 Holidays
Holiday orders are processed the next business day. Processing times may be longer during peak periods.
🔄 Delivery Attempts
If you are unavailable, the carrier will make up to three attempts before returning the package to the distribution center.
🌐 International Shipping (United States)
Customs Information
- All shipments include complete customs documentation
- The products are declared as 'Wellness Products' for discretion
- The customer is responsible for any local taxes or fees.
- We comply with all US import regulations
Restrictions
- Some states may have specific restrictions
- We verify legality before each shipment
- We will contact you if there is any problem with your location.
❓ Shipping FAQs
Can I change the address after placing an order?
Only if the order hasn't been processed yet (first 2 hours). Contact us immediately.
What happens if I'm not home?
The carrier will leave a notice and make further attempts. You can also pick it up at the nearest pick-up location.
Can I specify a delivery time?
Depending on the carrier, you can contact them directly with the tracking number to coordinate.
Do you ship to PO boxes?
Yes, we ship to PO Boxes in both Spain and the United States for added privacy.
📞 Shipping Support
Do you have any specific questions about your shipment?
Email: envios@sensualease.com
Hours: Monday to Friday, 9:00 - 18:00 CET
Answer: Less than 2 hours during business hours